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ZenDesk Volunteers

ZenDesk Joins MOWSF in New Volunteer Team Delivery Program

Posted July 15, 2015

Featured Posts | MOWSF Blog | Volunteer News

This spring, Meals On Wheels of San Francisco (MOWSF) and ZenDesk, which provides customer service platforms to companies worldwide, worked together on testing a new volunteer program. For the month of April, a group of 40 ZenDesk employees delivered meals to elderly residents at the Hotel Raman. The Raman, a Single Room Occupancy (SRO) hotel on Howard Street, is run by the Tenderloin Housing Clinic and provides housing to formerly homeless seniors.

ZenDesk Volunteers

Elizabeth Cady of Tenderloin Housing Clinic, Stephen Growney and Danie Belfield of MOWSF, and ZenDesk Team Volunteers Kelly Salance and Megan Trotter.

Working in teams of two to four volunteers, ZenDesk employees took turns delivering meals each Monday through Friday. Megan Trotter, Community Programs Manager at ZenDesk, said that having a regular volunteer commitment allowed volunteers the chance to build relationships with clients. Being down the street from the office also helped. “It was so easy to just walk a couple blocks in the morning and help out our neighbors,” she says.

Together, Team ZenDesk delivered meals to about 45 seniors a week. They also worked closely with MOWSF staff to help improve the program. “ZenDesk was a gracious partner,” says Danie Belfield, MOWSF Director of Volunteers. “They helped us figure out the logistics of the program and also to collect important data about the needs of seniors living in this building.” Volunteers from Silicon Valley Bank’s San Francisco Office, also nearby the Hotel Raman, also took shifts delivering meals.

Delivering Meals

ZenDesk’s Megan Trotter and Kelly Salance prepare to distribute meals to formerly homeless seniors living at the Hotel Rman.

Team Volunteering, unlike one-time volunteer opportunities, allows a corporate group or organization to make an ongoing commitment to making sustainable change in their communities. Teams can commit to one or more day per week.

One ZenDesk volunteer, Monica Norton, received two small paintings as thank-you gift from a senior. “It made my day to get these sunny little mementos, which are displayed in a place of honor on my desk,” she says. Beginning this month, ZenDesk will continue delivering meals to residents at the Hotel Raman every Friday.

Client artwork

A small painting given by a client to Team ZenDesk volunteer Monica.

MOWSF is looking for more partners to participate in the program, particularly in the SoMa area. To learn more, visit www.mowsf.org/volunteer/group-opportunities, or contact Danie Belfield at dbelfield@mowsf.org.

About ZenDesk

ZenDesk provides a customer service platform designed to bring organizations and their customers closer together. With more than 57,000 paid customer accounts, Zendesk’s products are used by organizations in 150 countries and territories to provide support in more than 40 languages. Founded in 2007 and headquartered in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia and South America. Learn more at www.zendesk.com

About The Tenderloin Housing Clinic

The Tenderloin Housing Clinic‘s mission is to prevent tenant displacement, preserve and expand the City’s low cost housing stock and to provide comprehensive legal assistance to low income tenants. The Clinic is successful in fulfilling this mission by providing free legal services, securing SRO units through the Master Lease program and offering comprehensive support services to our clients.

Hotel Raman

A collage of residents hangs in the lounger area at the Hotel Raman.

Zendesk-Outside-Raman

Hillary Tyree of Silicon Valley Bank (second from left) with ZenDesk’s Kevin Nguyen, Megan Trotter and Monica Norton.

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