In order to maintain a high standard of service and provide a safe work environment for its employees and volunteers, MOWSF reserves the right to refuse or discontinue service to congregate or home-delivered meal program clients. Service may be denied to any client who acts inappropriately by disrupting the normal provision of services, or if a client’s behavior or environment threatens the safety of MOWSF employees or volunteers.
Inappropriate behavior includes but is not limited to the following:
- Unreasonable demands for service
- Misrepresentation of the need for service
- Personally threatening and offensive language
- Threatening or erratic behavior
- Inappropriate physical contact
Any MOWSF employee or volunteer can exercise the right to refuse service when confronted by a client acting inappropriately or when facing an unsafe situation. They will notify their supervisor of the situation immediately for follow-up investigation.
Verification of inappropriate behavior or an unsafe situation may result in suspension or termination of service.
For Congregate Participants:
Additionally, participants may be asked to leave the congregate site for the reasons including but not limited to the following:
- Under the influence of drugs or alcohol
- Wearing of heavy perfume or having inadequate personal hygiene which is offensive to other participants
- Pilfering or theft of congregate site food or supplies