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Meals On Wheels of San Francisco


Right to Refuse Service Policy

In order to maintain a high standard of service and provide a safe work environment for its employees and volunteers, MOWSF reserves the right to refuse or discontinue service to congregate or home-delivered meal program clients. Service may be denied to any client who acts inappropriately by disrupting the normal provision of services, or if a client’s behavior or environment threatens the safety of MOWSF employees or volunteers.

Inappropriate behavior includes but is not limited to the following:

  • Unreasonable demands for service
  • Misrepresentation of the need for service
  • Personally threatening and offensive language
  • Threatening or erratic behavior
  • Inappropriate physical contact

Any MOWSF employee or volunteer can exercise the right to refuse service when confronted by a client acting inappropriately or when facing an unsafe situation. They will notify their supervisor of the situation immediately for follow-up investigation.

Verification of inappropriate behavior or an unsafe situation may result in suspension or termination of service.

For Congregate Participants:

Additionally, participants may be asked to leave the congregate site for the reasons including but not limited to the following:

  • Under the influence of drugs or alcohol
  • Wearing of heavy perfume or having inadequate personal hygiene which is offensive to other participants
  • Pilfering or theft of congregate site food or supplies
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