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Meals On Wheels of San Francisco

Packet Fusion Training Session

Packet Fusion Donates New Phone System to MOWSF

Posted May 8, 2014

MOWSF Blog | Press Releases

Last month, Meals On Wheels of San Francisco (MOWSF) got a new telephone system. The system was implemented by Packet Fusion, a longtime supporter of MOWSF. Packet Fusion worked with the Executive Staff at Meals on Wheels to scope out their needs and design a better way to communicate. “The final solution,” says Packet Fusion CEO Matt Pingatore, “was a ShoreTel Unified Communications system riding on an HP Procurve Power Over Ethernet data backbone.” Packet Fusion donated its professional services, which included the system’s design and installation, as well as staff training. ShoreTel donated the telephones, and HP donated the server.

Packet Fusion’s installation engineer Jeremy and trainer Paul worked with the MOWSF team over several weeks to install and implement the system. The phones have greatly improved the clarity of sound on calls, which has been particularly helpful for our elderly clients. And the new system, which is integrated with staff computers, includes call handling features that allow MOWSF staff to direct calls, whenever and wherever needed, so that someone is always available to pick up when seniors call.

Staff training was conducted over three days. “The Meals On Wheels of San Francisco staff is so grateful for this generous gift from Packet Fusion. Not only are the calls themselves clearer, but the phone system is easier to use and more intuitive,” says MOWSF’s Executive Director, Ashley C. McCumber. “Having the phones integrated with staff PCs has been tremendously helpful across departments and in so many ways.”

The new system can scale to accommodate 100 users. MOWSF has about 40 users today.

To learn more about Packet Fusion and their services, please visit www.packetfusion.com.

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